Managed IT Packages

Pricing is per seat, per month, across three tiers: Essential, Business, and Premium. A seat is one managed computer plus one managed email account, counted as the lower of the two. Extra workstations are billed at $25 per device per month, with separate add-ons for extra email accounts, servers, and protected storage. Microsoft 365 licenses are either bought by you directly or supplied by SkyNET IT at the price stated in the quote.

Every tier includes monitoring and maintenance, security protection, Microsoft 365 email management, and staff onboarding and offboarding (setting up and removing accounts and licenses). Password resets and other user requests are billed as support. Business and Premium add a pooled bucket of support time per managed device each month, faster response targets, business reviews, and disaster recovery drills.

At Business and Premium, the included support bucket is pooled across all your managed devices (15 minutes per device per month at Business, 30 minutes at Premium), so a quiet month on one device offsets a busy month on another. Anything beyond the bucket bills at the Managed hourly rate in 15-minute increments. Business reviews and disaster recovery drills are included in the tier and do not use the bucket. Unused time does not carry over unless your quote provides for it. Essential does not include a bucket, so all support time on that tier bills hourly. Work outside business hours (Monday-Friday, 8 AM to 5 PM Central) bills at 1.5× the applicable rate unless the engagement scope covers it.

Project work outside the scope of the monthly tier is quoted ahead of time as a scope of work and billed against that scope. Smaller one-off requests that fall outside the included bucket bill at the Managed hourly rate in 15-minute increments. Onsite visits carry a one-hour minimum plus mileage at the IRS rate, with no charge for travel time within the service area, and after-hours work bills at 1.5× the applicable rate.

Targets depend on the tier. Response times count business hours. Essential aims for under four business hours on critical issues and a response within two business days on routine ones. Business moves to under two business hours on critical and same business day on routine. Premium is under one business hour on critical, same business day on routine, with a priority queue. Either way you reach the practitioner directly, not a Level-1 hand-off.

Yes. New clients pay a one-time Initial Setup Fee, priced by seat band, for the setup work that sets the environment up correctly: accounts, monitoring, security baseline, and backups. After that, the monthly tier covers ongoing work.